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2018-04-16   12:08:08   INGLÉS
US airline leaves hundreds of passengers stranded in Mexico

Dallas, Apr. 16 (Notimex).- The US airline Sun Country Airlines left hundreds of passengers stranded in two Mexican spas this weekend canceling their last flights of the season due to weather issues in the northern United States.

A winter storm forced Sun Country to cancel its flight from Los Cabos, in the Mexican state of Baja California Sur, to Minneapolis-St Paul, Minnesota, where it has its headquarters, and had no more departure or arrival flights scheduled that day, when it was the conclusion of its service season to that spa.

Other passengers scheduled to return to Minnesota on Saturday from Mazatlan in the northwestern Mexican state of Sinaloa were in the same situation.

The passengers expressed their frustration on the Facebook page and on the airline's Twitter account.

Sun Country confirmed to the Star Tribune newspaper, which circulates in the communities of Minneapolis and St Paul, that the canceled flights were the last of the season, so "we do not have another flight to accommodate passengers."

The airline also informed that passengers will receive a full refund for the return part of their flight: "Flights must be purchased from another carrier, and we apologize for any inconvenience this may cause."

Kelsey Dodson-Smith, vice president of marketing for Sun Country, told the newspaper on Monday that the airline could not send another plane to pick up stranded passengers.

"No matter how damaging the current situation is for the affected passengers, the alternative (cancel other flights to other destinations) would have been more damaging for even more passengers," Dodson-Smith said in an email to the Star Tribune.

Dodson-Smith said the airline expects the reimbursement of the return flight fee to "more than offset the cost of making alternative arrangements. We really apologize to everyone who is stuck in this". 

 

 

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